2022 ETCPD - Elective Topics - Enhanced Communication Skills
This topic counts for 90 minutes of Elective Learning CPD and is applicable to Class 1 and 2 License holders
Important - Read this first
About this module: Enhanced Communication Skills
Workbook Download (Optional)
Chapter 1: Communication in the Property Industry
Chapter 2: Building Rapport
Chapter 3: Negotiating
Chapter 4: Shared Meaning
Chapter 5: Difficult Conversations
Chapter 6: Managing Complaints Effectively
Chapter 7: Retaining Clients
ASSESSMENT/EXAM: Elective Learning Topic - Enhanced Communication Skills in the property industry